SHOPPING INFORMATION

 You can always email us or whatsapp us in the contact details provided. If you want to connect with us over phone, you can definitely call in the number provided and we are happy to assist you. It will be more convenient for us, if you can restrict your calls between 9am to 6pm on all days except on Sundays.

The moment you place your order, our team is in action and getting prepared to ship your package. Generally, delivery of your order at your door step will happens within a weeks time depending on your geographical location and the service of our shipping partner in your location.

You can track your order by entering your courier booking number in the “Track your order” tab on the shopping page. This will takes to the shipping partners website where you can see the status of your order shipped.

Yes, you will receive an invoice after placing an order to your registered email id

You can make payments through Master Card, VISA card, Rupay card, and by online banking

PAYMENT INFORMATION

After a successful transaction, your account will get debited immediately

The wish list feature allows customers to create a list of items they aren’t ready to purchase yet, but hope to purchase in the future

We keralacafeonline.com work to ensure delivery of your products ordered in the best condition and by the shortest time possible. If you have any issue with our products on receipt, please feel free to email us in detail describing the issues with photos attached, mentioning the order number, within 2 days on receipt of the ordered products. Based on the same we will get in touch with you within 48 hours via phone or email. The issue can be discussed in detail and amicably settled, with a replacement or return if required

You as a customer can cancel your order anytime before we dispatch your order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

You can track your order by entering your courier booking number in the “Track your order” tab on the shopping page. This will takes to the shipping partners website where you can see the status of your order shipped.

If you experience delays in receiving your order, contact us immediately at info@keralacafeonline.com.